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ABOUT US Harry Fairbairn Inverness BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Recent service was completed and appeared to be ok. However my main gripe is the car has been in to your vehicle servicing on 5 separate occasions to fix a noisy heater/air con fan motor which is not been successful as it is still emitting a noise.

Service

Apart from having to wait some time for a service when having had a recall on my X3, I would still say I am happy with the service provided.

Service

Connie was great looked after everything thanks

Service

1. Not being acknowledged when arrive at service point. 2 Queing with others and not being acknowledged 3. Having to wait more than 15-20 mins for a lift home/ or to work despite agreeing need for this and time of dropping off car.

Service

Vehicle was ready when they said, car clean and work completed.

Service

My car had a potential issue that it was recalled for. It was resolved satisfactorily and the car was cleaned up too ! I was picked by a driver in an i3 which was interesting. He was a good source of information and it was a good demo of the car !

Service

Efficient customer service.

Service

Could not find fault.

Service

Quick, no nonsense, going the extra mile !! Very satisfied !!

Service

Again, not happy with how I haven't heard anything about my alloy

Service

Great service

Service

Car dropped off, courtesy car ready - as expected, no issues.

Service

No problems at all professional, timely service.

Service

Repairs were carried out successfully first time.

Service

Always very courteous and provided a very nice car while ours was with them. Collected a nice clean x3.

Service

Service department experience extremely poor. Would prefer not to use them in future. Very unwelcoming, waited almost an hour for a courtesy car as it was dirty, and the member of staff appeared to have a attitude with us.

Service

Serviced on time when they said it would

Service

Professional, courteous, friendly, warm customer oriented team

Service

The recall work was done quickly but a health check showed tyre wear at the edges of the fronts so I asked them to replace them after they reduced their original quote to a more typical figure. One of the valves was faulty and it took a week to fix.

Service

Answers as above...was booked in for service....travelled 39 miles to find out service cancelled for that day n had to re book. No phone call etc so wasted journey and and day off work unnecessary

Service

My problem was resolved and the whole experience was made tolerable by the professional staff and the general appearance of he showroom

Service

They didn't tell me how bad my tyre thread is and just told me everything Is okay .I have went to other BMW specialist and they have said how badly charged I was and that how they should have told me that tyres can only last certain amount of miles

Service

Happy with the service, not overall happy with the car.

Service

Staff are polite friendly and very efficient

Service

I was kept up to date with everything that happened to my car.

Service

Completely satisfied with the work done at the garage however there was communication issues between the booking line and the garage in that I rang a second time to book an MOT at the same time as my service but the garage did not receive the request

Service

I see no point in delivering the car the day before for a 8 15 am start, only to find it was not ready at 2 30 PM eventually getting the car at 5 PM, Two year old car annual service

Service

It looks like the processes led to conflicts with telephone pairing, possibly with battery disconnection?

Service

Everything happened as the receptionist told me.

Service

Harry Fairbairn in Inverness fixed our car - as far as we know. To this day we have no idea what was wrong with it or what the repairs involved. They did arrange return of the car which was great.

Service

Attention to detail is very important to me and your staff certainly ticked all boxes.

Service

Carried out work on date booked. Provided loan car while awaiting part required.

Service

Dealt with the problem appropriately and subsequently the further problem for which they took responsibility, and provided transport during the time I was without the car.

Service

The branch helped out extremly when i swapped over my last car as i was in negative equity.

Service

Happy customer

Service

Made easy from start to finish.. friendly service

Service

Very helpful staff

Service

can assure you when I was looking to buy I had no problem getting a response to calls

Service

No problems this time but based on previous experience i can only give 3 stars.

Service

I was told the tyre replacement would be the same make and the same spec. When I collected the car 3 days later, the tyre was 9Y instead of 95W. I was told no problem, but since have discovered you should not mix different speeds on the same axle.

Service

would have been better had my car been cleaned and valeted at last visit after paying over £600 to get a loose floor plug repair due to above mentioned water leak

Service

The service staff at Harry Fairbairn, Inverness are polite ,efficient. & very helpfull. Service & MOT carried out quickly & car returned when promised. 5 star service all round.

Service

Quick professional service and kept informed of what was happening.

Service

Staff are all friendly and very helpful and nothing is a problem. They all know their stuff 10/10

Service

Bearing mind prior comments no problems with actual service.

Service

excellent service

Service

Car returned clean, with work completed

Service

Very easy to setup the appointment, they took the vehicle in right away when I arrived, kept me updated on progress and even though they could not fix the problem, the service video provided was useful in resolving my issue.

Service

I would specifically like to thank Caitlin O'Connor who looked after me, from booking in my car for service, explaining everything, and also calling to let me know my car was ready to collect, and exactly at the prearranged time. 1st class service.

Service

Dropped the car off In the morning. It was serviced, cleaned, vacuumed and ready to collect at the agreed time.

Service

Great service, really appreciate the car being cleaned inside and out. Only downside is the service is very expensive.

Service

Efforts

Service

No problems at all

Service

Nothing was an issue

Sales

Happy with the delivery however the week delay was annoying, understandable due to the location however

Sales

Declan was knowledgeable and attentive as a consultant. The product Genies (Skye and ?? - sorry he did introduce himself) were also helpful and knowledgeable. The whole team were courteous and attentive, taking pride in what they did

Sales

The whole process of ordering and purchasing a new car was very straight forward

Sales

Brillant straightforward and easy service from Harry Fairburn Inverness, all of the team very professional and personable.

Sales

Siwar was lovely, talked me through everything and made sure I understood. It was also a quick and smooth handover.

Sales

Excellent

Sales

All very good, would have been 5stars but car could have been cleaner outside.

Sales

All of the people I dealt with were courteous, helpful and friendly.

Sales

Everything went very smoothly.

Sales

Everything went smoothly and car arrived when expected. Kept informed throughout the whole process.

Sales

From the moment we ordered the car until we took delivery of the vehicle we were treated very well by the salesman, George Maclean, who also give us regular updates